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Quick tips for shopping, paying, changing an order and checking its status.
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Quinn Records TM · Help Center
Got a question? We'll be glad to help. Answers from the label, since 1971.
Whether you are buying a CD, downloading a track, returning an item or sending us your music, the answers are here.
Start with the quick answers below or choose a help topic. If you still need us, our customer service team is one email away.
Online, we accept Mastercard, Visa, Discover and PayPal, and checkout is protected by SSL encryption.
Prefer to pay by check or money order? Use our Printable Order Form and mail it with your payment.
Shipping is calculated and shown at checkout, and free U.S. shipping applies on orders of music $89.99 | merch $189.00 or more.
Every shipment comes with a tracking number. See Shipping Information for full details, including non-U.S. rates.
You will receive an order confirmation number and a confirmation email as soon as your order is placed. You will get a second email when your order ships.
We process orders quickly, so email store@quinnrecords.net right away with your order number. If your order has not shipped, we will do our best to correct it.
Digital tracks and albums are delivered by email link, with no shipping charge. Digital sales are final.
If your download link does not arrive, check your spam folder, then email customerservice@quinnrecords.net.
Email store@quinnrecords.net with your name, order number, purchase date, the item and the reason for the return. We will send a return authorization number, which must be written on the outside of your package.
Items must be unopened and in original packaging, and a 5% restocking fee applies. See the full Return & Refund Policy.
Contact us within 5 business days of delivery with photos of the damage at store@quinnrecords.net. We will ship a free replacement or issue store credit.
Sales tax applies only to orders shipped to a Missouri address.
Yes. Newsletter subscribers save 10% with code QRTM10. Type it into the "Discount Code or Gift Card" box at checkout and click Apply. Join the newsletter to get it.
Every Wednesday from 10:00 AM to 9:00 PM Central, enjoy storewide savings. No sign-up is needed. Just enter the promo code shown at checkout and click Apply.
QRTM Radio streams blues, gospel, jazz and soul free, 24 hours a day. Just press play on our QRTM Radio page. No sign-up is needed.
Quinn Records TM releases blues, gospel, jazz and soul only. Upload MP3s on our Demo Submission page for $4.00 per track, or mail up to four songs to our A&R department. We do not accept demos by email.
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Quick tips for shopping, paying, changing an order and checking its status.
Get Store HelpEvery store policy in one place: shipping, sales tax, order processing and returns.
View PoliciesProcessing times, tracking numbers and free U.S. shipping details.
Shipping DetailsWhat can be returned, how to request a return authorization and how refunds work.
Return PolicyPrefer to pay by check or money order? Print the form and mail it with your payment.
Print Order FormAnswers about the label, music formats, QRTM Radio and submitting your music.
Read the FAQSubmit blues, gospel, jazz or soul demos, digitally or by mail.
Submit a DemoSend your question through our online form and our team will get back to you.
Ask a Question(314) 241-1538
Monday–Friday, 9:00 AM–5:00 PM CT
Quinn Records TM
P.O. Box 775263
St. Louis, MO 63177-5263
While you're here, pick up a Quinn Records TM CD, vinyl LP or download, or tune in to QRTM Radio, streaming free 24/7.
Quinn Records TM · Where the Sound of Blues, Gospel, Jazz and Soul Music Is Made. Since 1971.