1. Contacting Our Customer Service Department

You can reach Quinn Records TM customer service by e-mail, telephone, or regular mail. Our team answers phone calls Monday through Friday, 9:00 AM – 5:00 PM Central Time (except holidays).

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2. Security & Safe Shopping

Quinn Records TM is sensitive to your concerns about the security of using your credit or debit card to purchase products through the Internet. Safeguarding your privacy and confidentiality is a top priority. Our store checkout uses SSL (Secure Sockets Layer) encryption to protect your card data while it is transmitted over the Internet, making it very difficult for anyone to intercept your information.

Quinn Records TM does not store your full credit card information on our website once an order has been processed and shipped, which adds an additional layer of protection for our customers. For full details on how we collect and use information, see our Privacy Statement.

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3. How to Shop

1. Browse Shop Music by genre (Blues, Gospel, Jazz, Soul), by artist, or through Best Sellers and New Releases.
2. When you find a title or item you want, choose the format (CD, Cassette, Vinyl, Digital, or Boogie Gear merchandise) and click "Add To Cart." It's automatically placed in your shopping cart.
3. At any time, you can review your cart, change quantities, or remove an item before checking out.
4. When you're ready, click "Checkout" to enter your shipping information and complete payment securely.

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4. How to Pay

Quinn Records TM accepts Mastercard, Visa, Discover, and payments through PayPal and Stripe — so you can check out with a credit/debit card or your PayPal account, whichever you prefer. All payment processing is encrypted for your protection.

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5. Shipping & Delivery

Free shipping applies to all orders of $46.00 or more shipped within the U.S. Orders are processed within 5–7 business days after your order confirmation email, and you'll receive a shipping notification with tracking once your package is on its way.

International buyers are responsible for all customs duties, import taxes, and VAT; Quinn Records TM does not pre-pay import fees. Combined orders may qualify for reduced shipping — email store@quinnrecords.net before placing a large order. See full details on our Shipping Information page.

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6. Sales Tax

Only orders shipped to Missouri addresses are charged Missouri state and local sales tax, calculated and displayed at checkout. No sales tax is charged on orders shipping outside Missouri.

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7. Order Confirmation & Processing

As soon as you complete checkout, you'll receive an order confirmation number and a confirmation e-mail. Please save this number — it's how we look up your order if you need to reach Customer Service. Orders received over the weekend or on holidays are processed the next business day.

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8. Changing or Canceling an Order

We process orders very quickly. If you find you've made an error, notify us right away by e-mailing store@quinnrecords.net. If your order hasn't been processed yet, we may be able to correct it — but once it has shipped, we're unable to make changes. We can, however, help you place a new order or start a return.

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9. Returns, Exchanges & Refunds

Return window: 30 calendar days from your original purchase date. All returns require a Return Merchandise Authorization (RMA) number before shipping anything back.

Eligible items: CDs, Cassette Tapes, Vinyl Records, DVDs/Videos, and Boogie Gear™ merchandise, returned unopened, unused, and in original packaging with all inserts intact.

Not eligible: digital downloads and digital music files (all digital sales are final), opened/unsealed physical media, custom or special-order items, and final-sale/clearance items.

How to start a return: e-mail store@quinnrecords.net with your name, shipping address, order number, purchase date, item and catalog number, and reason for the return (include photos for damaged/defective claims). We'll send your RMA confirmation within 1–2 business days; write the RMA number clearly on the outside of your return package.

Refunds: Quinn Records TM's standard resolution for approved returns is store credit or product exchange (a 5% restocking fee applies). Cash refunds are issued only when we shipped an item in error or it arrived defective with no replacement available. If your order arrived damaged, contact us within 5 business days of delivery with photos, and we'll ship a free replacement or issue store credit.

Full details, including our step-by-step return process and store credit policy, are on our Refunds page and in the Customer Policy Pack.

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10. Frequently Asked Questions & Cookies

How do I check the status of my order?

Call 1-314-241-1538 or e-mail store@quinnrecords.net with your order confirmation number.

How do I know you received my order?

You'll get an order confirmation number at checkout and a confirmation e-mail right after — keep both on hand in case you need to contact us.

What's the shipping cost?

Standard shipping is FREE on orders of $46.00 or more. See the Shipping & Delivery section above for full details.

Do I have to pay tax on my order?

Only if your order ships to a Missouri address.

I can't select a format/size in the drop-down — what do I do?

Our drop-downs require JavaScript to be enabled in your browser. If the issue continues, e-mail customerservice@quinnrecords.net and we'll help you place the order directly.

What are "cookies," and does Quinn Records TM use them?

A cookie is a small piece of text your browser stores that lets our site recognize repeat visitors and remember your shopping cart. Our cookies don't collect personally identifiable information — they simply help us understand how the site is used so we can keep improving it. You can control cookies through your browser settings at any time. Read our full Privacy Statement for more.

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